PRIVACY POLICY

Effective Date: September 29, 2026
Last Updated: September 29, 2026

1. Introduction

Reliant Chemical LLC (“Reliant Chemical,” “Reliant,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, https://reliantchemical.com (the “Website”), and in the course of our business activities.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our Website, submit an inquiry, request technical documents or product information, communicate with our team, or otherwise interact with us.

This policy is intended to apply to visitors and business contacts worldwide, with particular consideration for privacy requirements in the United States, Canada, Latin America, and other applicable jurisdictions.

By using our Website, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for particular processing activities, we will obtain that consent separately.

2. Information We Collect

We may collect personal information directly from you, automatically through your use of the Website, or from other business-related sources.

2.1 Information You Provide

When you complete a contact form, request a technical data sheet (TDS), Safety Data Sheet (SDS), product specification, brochure, quotation, or other document, or communicate with us, we may collect:

  • Full name
  • Business email address
  • Telephone number
  • Company or organization name
  • Job title or professional role
  • Country, state, or business location
  • Product or application interests
  • Information contained in your inquiry or message
  • Any additional information you voluntarily provide

We may also collect information relating to business transactions, purchase inquiries, customer relationships, supplier communications, and commercial activities.

We encourage you not to submit sensitive personal information through our Website unless specifically requested and necessary.

2.2 Automatically Collected Information

When you visit our Website, certain information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device and operating system information
  • Pages visited and time spent on the Website
  • Referring website or source
  • General geographic location derived from IP address
  • Website usage and interaction data
  • Cookie identifiers and similar technologies, where enabled

This information helps us understand Website performance, improve user experience, maintain security, and evaluate the effectiveness of our digital communications.

2.3 Information from Other Sources

We may obtain business contact information from publicly available sources, professional networking platforms, trade directories, industry events, business partners, and other lawful commercial sources.

Such information may be used for legitimate business development, customer relationship management, and professional communications, subject to applicable law.

3. How We Use Your Information

Reliant Chemical uses personal information for legitimate business purposes, including:

Responding to inquiries

  • Responding to contact requests and questions.
  • Providing product information, technical documentation, SDSs, TDSs, and specifications.
  • Responding to quotation requests and commercial inquiries.
  • Providing technical and customer support.

Business and customer relationship management

  • Managing existing and prospective customer relationships.
  • Understanding product interests and application requirements.
  • Coordinating commercial discussions, orders, and business transactions.
  • Communicating with suppliers, distributors, and business partners.

Marketing and communications

  • Sending relevant product announcements, technical updates, industry information, and company news.
  • Providing information about our chemical products, chemistry platforms, and services.
  • Improving the relevance of communications based on professional interests.

You may opt out of promotional communications at any time.

Website operations and security

  • Operating, maintaining, and improving our Website.
  • Monitoring Website usage and performance.
  • Detecting, investigating, and preventing fraud, security incidents, or unauthorized activity.
  • Troubleshooting technical issues.

Legal and regulatory compliance

  • Complying with applicable laws, regulations, legal processes, and governmental requests.
  • Establishing, exercising, or defending legal rights.
  • Maintaining business records and fulfilling contractual obligations.

We will not use personal information for purposes materially different from those described in this policy without providing additional notice or obtaining consent where required by law.

4. Legal Basis for Processing

Where required by applicable privacy laws, we process personal information under one or more of the following legal bases:

  • Consent: Where you have voluntarily provided consent for a specific purpose.
  • Contractual necessity: Where processing is necessary to respond to a request or perform a contract.
  • Legitimate business interests: Such as managing business relationships, responding to professional inquiries, improving our Website, and maintaining security, where these interests are not overridden by your rights.
  • Legal obligations: Where processing is necessary to comply with applicable laws or regulations.

Where processing is based on consent, you may withdraw your consent subject to applicable legal limitations.

5. Document Requests and Contact Forms

Our Website may allow visitors to request access to technical documents, product literature, or other resources by submitting a form.

When you submit such a request:

  1. We collect the information identified in the relevant form.
  2. We use that information to process your request and provide the requested materials.
  3. We may contact you to clarify your request or provide relevant technical or commercial assistance.
  4. Where permitted by applicable law, we may use your business contact information for related professional communications.

Submitting a document request does not automatically enroll you in a marketing mailing list where separate consent is legally required.

Where marketing consent is required, it will be requested separately.

6. Sharing and Disclosure of Information

Reliant Chemical does not sell personal information to third parties for monetary consideration.

We may share personal information with the following categories of recipients when necessary for the purposes described in this policy:

6.1 Service Providers

Third-party service providers that support our operations, including:

  • Website hosting and maintenance providers
  • Customer relationship management (CRM) platforms
  • Email and communication service providers
  • Website analytics providers
  • IT, cybersecurity, and technical support providers
  • Document management and cloud storage providers

These providers are authorized to process information on our behalf for specified business purposes and are expected to maintain appropriate confidentiality and security safeguards.

6.2 Business Partners

Where appropriate and lawful, we may share relevant business inquiry information with manufacturers, suppliers, distributors, or technical partners to respond to product inquiries, facilitate commercial discussions, or provide requested services.

6.3 Legal and Regulatory Authorities

We may disclose information where required by law, regulation, court order, or lawful governmental request, or when reasonably necessary to protect our rights, property, safety, or the rights and safety of others.

6.4 Business Transactions

In connection with a merger, acquisition, financing, restructuring, sale of assets, or other corporate transaction, personal information may be transferred to relevant parties subject to appropriate confidentiality and legal protections.

7. International Data Transfers

Reliant Chemical operates from the United States and may engage service providers or business partners located in other countries.

As a result, personal information may be transferred to, stored in, or processed in countries outside the country in which it was originally collected.

Such countries may have data protection laws that differ from those in your jurisdiction.

Where required by applicable law, we will implement appropriate safeguards for international transfers, which may include contractual protections, recognized transfer mechanisms, or other legally approved measures.

8. Cookies and Tracking Technologies

Our Website may use cookies, pixels, tags, and similar technologies to support functionality, understand Website usage, and improve our digital services.

These technologies may include:

  • Essential cookies: Necessary for Website operation, security, and core functionality.
  • Analytics cookies: Used to understand visitor interactions, Website traffic, and performance.
  • Functional cookies: Used to remember preferences and improve user experience.
  • Marketing technologies: Where enabled, these may support advertising measurement or relevant marketing activities.

You may manage cookies through your browser settings and, where available, our Website's cookie preference tool.

Where required by applicable law, we will obtain consent before placing non-essential cookies or activating certain tracking technologies.

Disabling certain cookies may affect Website functionality.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including:

  • Responding to inquiries and document requests.
  • Maintaining customer and business relationships.
  • Fulfilling contractual and commercial obligations.
  • Complying with applicable legal, regulatory, and recordkeeping requirements.
  • Resolving disputes and enforcing agreements.

Retention periods may vary depending on the nature of the information, the purpose of collection, and applicable legal requirements.

When information is no longer required, we will delete, anonymize, or securely dispose of it, subject to applicable law.

10. Data Security

Reliant Chemical uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

These safeguards may include access restrictions, secure communications, service provider controls, and appropriate security practices.

However, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security of information transmitted through the Internet.

In the event of a personal data breach, we will take appropriate steps and provide notifications where required by applicable law.

11. Your Privacy Rights

Depending on your country, state, or province of residence, you may have certain rights regarding your personal information.

These rights may include:

  • Right to access: Request confirmation of whether we process your personal information and obtain a copy.
  • Right to correction: Request correction of inaccurate or incomplete information.
  • Right to deletion: Request deletion of personal information, subject to legal exceptions.
  • Right to data portability: Request a copy of certain information in a portable format.
  • Right to withdraw consent: Withdraw consent where processing is based on consent.
  • Right to object or restrict processing: Object to certain processing activities or request restrictions where available.
  • Right to opt out of marketing: Unsubscribe from promotional communications.
  • Right to opt out of certain data uses: Where applicable, opt out of targeted advertising, certain profiling, or sales or sharing of personal information as defined by relevant privacy laws.
  • Right to appeal: Where applicable, appeal a decision regarding a privacy rights request.
  • Right to non-discrimination: Not be unlawfully discriminated against for exercising applicable privacy rights.

To exercise your rights, contact us using the details in Section 17.

We may need to verify your identity before processing certain requests. Authorized agents may submit requests where permitted by applicable law.

We will respond within the timeframes required by applicable law.

12. Additional Information for Residents of the United States

Certain US states, including California and other states with comprehensive privacy laws, provide residents with specific privacy rights.

Depending on the applicable state law, these may include rights to:

  • Know what categories of personal information are collected.
  • Understand the purposes for which information is used.
  • Access and obtain a copy of personal information.
  • Request correction or deletion.
  • Opt out of certain sales, sharing, or targeted advertising activities.
  • Limit certain uses of sensitive personal information, where applicable.
  • Appeal a denial of a privacy rights request.

Reliant Chemical does not sell personal information for monetary consideration.

If we engage in activities that constitute a sale, sharing, or targeted advertising under an applicable state privacy law, we will provide the required disclosures and opt-out mechanisms.

Residents may submit privacy requests using the contact information in Section 17.

13. Additional Information for Canadian Residents

For individuals in Canada, Reliant Chemical handles personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

Subject to applicable law, individuals may request access to their personal information, request corrections, withdraw consent, and raise concerns about how their information is handled.

Individuals may also contact the Office of the Privacy Commissioner of Canada or the applicable provincial privacy regulator.

14. Additional Information for Latin American Residents

Reliant Chemical recognizes applicable data protection rights under privacy laws in Latin America, including Brazil's Lei Geral de Proteção de Dados (LGPD) and other relevant national privacy frameworks.

Where applicable, individuals may exercise rights relating to:

  • Confirmation of processing.
  • Access to personal information.
  • Correction of inaccurate information.
  • Anonymization, blocking, or deletion where legally available.
  • Data portability, subject to applicable regulation.
  • Information about third-party data sharing.
  • Withdrawal of consent.
  • Review of certain automated decisions, where applicable.

Requests may be submitted using the contact details in Section 17.

15. Children's Privacy

Our Website and services are intended for business and professional audiences and are not directed toward children.

We do not knowingly collect personal information from children under the age of 13 without appropriate parental consent where required by law.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to delete the information.

Parents or legal guardians may contact us if they believe a child has submitted personal information through our Website.

16. Third-Party Websites

Our Website may contain links to third-party websites, services, or platforms, including professional networking websites and external resources.

Reliant Chemical does not control the privacy practices of these third parties and is not responsible for their content, policies, or practices.

We encourage visitors to review the privacy policies of any third-party websites they access.

17. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns regarding the handling of your personal information, please contact:

Reliant Chemical LLC
Email: contact@reliantchemical.com
Website: https://reliantchemical.com

Mailing Address:
P.O. Box 5100
Basking Ridge, NJ 07920
États-Unis

Please include “Privacy Request” in the subject line of your email.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, Website functionality, applicable laws, or regulatory requirements.

Any revisions will be posted on this page with an updated “Last Updated” date.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

We encourage visitors to review this policy periodically.